Suggested Ground Rules for Conflict Resolution

• One person speaks at a time.

• Mutually agree to listen to one another, to try to understand the other person’s perspective on the situation before responding.

• Agree to maintain confidentiality unless there is a clear understanding regarding who else needs to know further information.’

• Agree to communicate openly, respectfully and directly with each other.

• Agree not to personally attack each other’s character.

What’s the overall message you’re getting about how to solve a conflict with someone? (See Printout)

Homework:

Practice the Basic 10 Step Conflict Resolution Method this week. Try using the method with a lower level conflict issue and with someone you think will be relatively safe and reasonable.